Pinnacle Home Medical Equipment is committed to ensuring everyone receives quality equipment and services without discrimination.

Pinnacle does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, veteran status, or any other characteristic protected by federal or state law. This applies to all patients, families, employees, and anyone who accesses our services.

Access to Equipment and Services

We work with patients and families of all backgrounds to:

• Evaluate your medical equipment needs fairly and clinically

• Provide equipment without regard to your personal characteristics

• Deliver reliable service and support to all patients equally

• Work with insurance regardless of your status or circumstances

• Ensure you understand how to use and maintain your equipment

Communication and Accessibility

We know that equipment instructions, safety information, and clinical guidance need to be understood clearly. If you need help understanding information about your equipment, we provide:

For patients with hearing loss: Qualified sign language interpreters, written equipment manuals, video demonstrations with captions

For patients with vision loss: Audio descriptions of equipment, large-print materials, Braille documents if available

For patients with speech or cognitive disabilities: Extra time to discuss your care, simplified explanations, written follow-up information, assistance from family/caregivers

For patients with mobility limitations: Flexible scheduling for home visits, telephone or video consultations when appropriate, assistance with equipment setup in your home

All communication support is provided at no charge. Contact us to discuss what you need.

If English Is Not Your Primary Language

Pinnacle provides free interpretation and translation services in multiple languages. We ensure you understand:

• How to use your equipment safely

• Maintenance and care instructions

• Your billing and insurance coverage

• When to call us with concerns

• Your rights as a patient

How to Raise a Concern

If you believe you've been treated unfairly because of your race, color, national origin, age, disability, sex, or other protected characteristic, you can speak with Pinnacle directly.

Contact Pinnacle:

630 Herman Road, Suite 1
Jackson Township, NJ 08527
(609) 239-7588
Info@ThePinnacleHomecare.com

What Happens When You Report a Concern

When you contact Pinnacle with a concern about discrimination:

• We listen and take your concern seriously

• We investigate what happened

• We work to make it right

• You will not face retaliation for raising a legitimate concern

Filing a Federal Complaint

If you want to file a formal complaint with the federal government, you have the right to do so. You can file a complaint with:

U.S. Department of Health and Human Services

Office for Civil Rights

200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Phone: 1-800-368-1019
TTY (for deaf/hard of hearing): 1-800-537-7697

You can also file online at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Commitment to Fair Treatment

Pinnacle was founded by respiratory therapists who understand complex medical needs. We know that the best patient outcomes come from treating everyone fairly and with respect. That's not just a policy—it's how we operate.

Whether you're a new patient, part of our long-term care program, or working with us on a complex ventilator case, you deserve equitable treatment. Period.