Pinnacle Home Medical Equipment, LLC ("Pinnacle," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Our Commitment to Privacy
   Your privacy is important to Pinnacle. We provide this notice to better protect your privacy and personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information. Please note that this Privacy Policy applies only to online data collection through our website and does not apply to information we have collected offline or through other means.

2. Health Insurance Portability and Accountability Act of 1996 ("HIPAA")
   Pinnacle is a "covered entity" under HIPAA. Personal information you provide may constitute Protected Health Information ("PHI") pursuant to the Health Insurance Portability and Accountability Act. Pinnacle acts as a HIPAA Covered Entity and will treat your personal information in accordance with our Notice of Privacy Practices, which describes how we will use, disclose, and protect your PHI and your rights regarding your PHI.

3. Scope of this Privacy Policy
   This Privacy Policy does not apply to:

   • Services that link to, post, or reference a different privacy policy

   • Third-party websites or services that have their own privacy policies

   • Offline services or information collected through non-web channels

4. Personal Information We Collect
   We may collect the following types of personal information from you:

   • Contact Information: Name, email address, phone number, mailing address, and demographic information

   • Account Information: Username, password, and account credentials if you create an account on our website

   • Health Information: Medical history, diagnoses, medication information, and other health-related data necessary to provide our services

   • Location Data: GPS and WiFi-based location information from your mobile device or browser

   • Usage Information: Internet Protocol (IP) address, browser type, referring URLs, pages visited, and interaction data with our website

   • Communication Information: Contents of emails, phone calls, messages, and any files you upload or provide to us

   • Payment Information: Credit card numbers, debit card information, and other payment data when you make purchases

5. How We Collect Your Personal Information
   We collect personal information in the following ways:

   • Directly From You: When you request information, place orders, contact us, or create an account

   • From Third Parties: From healthcare providers, business partners, and other authorized sources

   • Automatic Collection: Through cookies, device identifiers, web beacons, pixels, and similar tracking technologies

   • From Your Browser/Device: IP address, device type, operating system, browser information, and screen resolution

   • Analytics Services: We use analytics tools to collect and analyze data about how you use our website

   Cookies and Tracking: Most browsers allow you to block or delete cookies. Mobile devices may allow you to disable location tracking. If you reject cookies or disable identifiers, some website features may not function properly. We do not currently respond to "Do Not Track" browser signals.

6. How We Use and Disclose Your Personal Information
   Pinnacle uses your personal information to:

   • Operate and maintain our website and services

   • Respond to your inquiries and provide customer support

   • Process orders and manage billing and payments

   • Send you information about our services, updates, and promotions (with your consent where required)

   • Improve our website and services

   • Protect against fraud, security threats, and other illegal activities

   • Comply with legal obligations and regulations, including HIPAA

   • Provide medical equipment, respiratory care services, and related healthcare services

   Disclosures: We may disclose your personal information:

   • To healthcare providers and medical professionals involved in your care

   • To service providers who assist us in operating our business (under confidentiality agreements)

   • To comply with legal requirements, court orders, or government requests

   • To protect the safety and security of our business and users

   • In the event of a business merger, acquisition, or sale

7. How We Protect Your Personal Information
   Pinnacle complies with HIPAA regulations and uses industry-standard security measures to protect the confidentiality and security of your personal information. We employ encryption, secure servers, access controls, and staff training to prevent unauthorized access and disclosure. However, no security system is completely foolproof. While we strive to protect your information, we cannot guarantee that third parties will not illegally obtain access to your personal information.

8. How Long We Keep Your Personal Information
   We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to maintain your account, to provide services, and as required by applicable law. Retention periods may vary depending on the nature of the information and our legal obligations.

9. International Use of Our Website
   Our website is hosted and operated in the United States. If you access our website from outside the United States, you consent to the transfer, storage, and processing of your personal information in the United States, where our servers and data centers are located.

10. Our Commitment to Children's Privacy
    Protecting children's privacy is extremely important to us. Our website is not designed to attract anyone under thirteen (13) years of age. We do not knowingly collect or maintain personal information from children under thirteen (13), except in cases where children are current or past patients receiving medical services through their parents or guardians. If we become aware that we have collected information about a child under thirteen (13), we will immediately delete that information from our records.

11. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website and updating the "last modified" date. Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes.

12. Your Rights and Choices

    • You may request access to, correction of, or deletion of your personal information

    • You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails

    • You may update your account preferences and contact information at any time

    • You have rights under HIPAA regarding your Protected Health Information

Questions about this Privacy Policy?
Email: Info@ThePinnacleHomecare.com
Phone: (609) 239-7588
Address: 630 Herman Road, Suite 1, Jackson Township, NJ 08527